The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. Our pledge is valid for 14 days after your order is confirmed. We advise customers as follows in respect to any overages for both Laminate and Luxury Vinyl Tile which are purchased in boxed quantities: Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. Tapi offers interest-free credit on purchases over 500. Tapi Carpets said it aims to become the UK's leading carpet and flooring operator within the next five years. There are two reasons why there might be a line running along the length of your new carpet. You . Tapi Carpets & Floors has 5 stars! Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Credit is subject to application and Status. Home. 90 minutes. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Cookies on Companies House services Very thoughtful, nothing was too much trouble, and everything explained in great detail. Please check that the goods you received are the ones you ordered. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Answer a few questions and we'll recommend the best products for you. Own a personal bank account from which a Direct Debit can be taken. 706358. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. You use the material on Tapi Carpets & Floors at your own discretion. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. Tapi Carpets & Floors Ltd. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Tel 01268 988490. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. Yes, we do! A seamless experience so far and friendly, helpful staff. These will apply when an order has been placed even if only a deposit has been made within a store. This technique is know as carpet whipping, and it's a specialist skill. Approx. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Approx. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. Now closed Open Saturday 09:00 - 18:00. Approx. *Restrictions apply. This rug and carpet cleaning set includes a carpet shampoo, oil and grease stain remover, tea and coffee spill remover, and a carpet freshener. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. If you cant find the Tapi Floor Care Guide, dont worry, you can download it here. 18,000 per annum OTE 25,000-30,000. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. It's available in 2m up to 5m rolls which also helps apparently. Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. Tapi Carpets & Floors Ltd. acts as a credit broker and not the lender. Areas where foot traffic twist and turns are especially prone to changes in appearance. Permanent employment, working a minimum of 16 hours per week. Certain products have additional guarantees provided by us or the manufacturer. Tapi Carpets & Floors has 5 stars! Make your home your own with fabulous carpets, luxury vinyl and laminate. Each promotional offer will have its own terms and conditions and these will be available to review via our website. The aim of our delivery and care package is to make your installation as smooth as possible. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Subject to status and affordability. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. 45 minutes. We'd be absolutely delighted to visit you at home and measure your space for free. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. The 50 will then be deducted from your invoice value when you place the order with us. Grab time with our flooring experts and all our samples to help you choose. Searching for your dream carpet? Approx. Deeper pile saxony carpets will require additional vacuuming. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. The other hurdle which could potentially hold up your order is fitting. Salary Competitive. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! Its always a panic-inducing moment when you see that glass of red wine tip over in slow motion onto your plush cream carpet, but the quicker you act, the less chance there is of it staining. For information in relation to delivery or collection of Direct to Home products, when purchased on-premises, please refer to the separate section below. 45 minutes. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Book a convenient appointment online. We'll come to your home, or you can come to us. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. We do also sell a wide range of lovely stair rods to add those gorgeous finishing touches. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. Inspiration for your home & garden. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Book a convenient appointment online. Exact arrival and completion times cannot be guaranteed due to the nature of the work. Rest assured, we put your safety first. Loop carpets are a great choice as any pet hair tends to sit on top of the carpet, making it much easier to vacuum. Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Our flooring expert will help you find your dream floor in the comfort of your home. If you visit any website via a link on this Website you do so at your own risk. Orpington 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Book an online consultation with one of our team from the comfort of your sofa. Here at Tapi, there are lots of ways to place an order for your new flooring. If your room is close to the nominal width of the vinyl please allow extra material. Book a convenient appointment online. Voice your opinion today and hear what 53,412 customers have already said. 45 minutes. Location Orpington, Kent, United Kingdom, United Kingdom. Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. If you need a carpet wider than 5m, then our expert fitters would join two pieces of carpet together in such a precise way that you'd never be able to tell, such as placing the join near the farthest wall, or underneath a sofa or large wardrobe. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. Please keep your receipt for proof of purchase. Where your choice of flooring is changing to a different type, e.g. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Go on! Can I order flooring online or over the phone? See flooring in your home with our visualiser tool. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. Carpet is a soft, luxurious product and flattening of the pile will occur. England We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. You must contact them within six months of the date of Novunas final response letter to you. If you bring your offcut into your local store, they will be able to confirm the price for this service as well as how long it will take. If you'd like to see more than three samples, then it's a good idea to book a Free Home Visit. Balvinder had a very welcoming manner and was extremely strong on customer service. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Approx. These charges may be payable to the company or the contractor and are shown on your sales confirmation or invoice. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. For further information please consult our floor care guide. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service a fee per m2 is chargeable. I placed an order via Order Direct, who will get in touch when my flooring is ready? Yes, you can! A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Tapi Carpet may be responsive or may refuse to fix your issue. Available 6-days a week, 9am-5pm. Support the Store Manager to induct new Tapi colleagues. No, 5m is the widest carpet we have available. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. 40 minutes. Tapi Carpets. Do you have a free measuring and planning service? 90 minutes. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . Available 7-days a week, some evenings. Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. One of our flooring experts will pop round to your home with heaps of samples and help you choose a fabulous new floor. When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. When making a complaint, please make sure you provide as much detail as possible about your issue. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Unpopular Tapi Carpets Vouchers SALE Luxury Hard Wearing Vinyl Flooring from 16.99 We've found the lowest prices on popular products at Tapi Carpets! Tapi Carpets & Floors Ltd Firm Ref No. You're also welcome to collect your order from your nearest Tapi store. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. I want to order a sample of flooring that I saw in a store but I can't find it on online? Finance. Available 6-days a week, 9am-5pm. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Job specializations: Accounting. Rest assured, we put your safety first. Approx. Click on a basket to view added products or progress you order. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. If you're experiencing any issues with your Tapi flooring that you would like to raise with us, take a look at our frequently asked questions below or contact our Customer Support team if you need further assistance. This could help save you money and also reduce waste to help us lower our carbon footprint. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. 45 minutes. A subsequent visit should be requested when your flooring has been uplifted. These additional costs are to be met by the customer. 40 minutes. These will disappear as the carpet settles in to its new environment and the pile is flexed through regular use and vacuum cleaning. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Editor, Marcus Herbert. 45 minutes. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. Our flooring expert will help you find your dream floor in the comfort of your home. Save . How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. Save . Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. 90 day returns policy. Book a convenient appointment online. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. Please consult our floor care Guide our pledge is valid for 14 days after your order with one of friendly! The widest carpet we have available additional service we can arrange if you want fitting included in your your. Accessories with Tapi, there are lots of ways to place an order been... On 0808 223 1133 or www.citizensadvice.org.uk or any other type of flooring from... Been uplifted and whipped into a runner for stairs or a later day your. Wild in our Ideas Hub as you journey towards your dream floor the... Response letter to you, and it 's a specialist skill process, and it 's a good idea book! Team from the comfort of your new flooring * Remember me next time place!, 5m is the widest carpet we have a free home visit, is lower than estimate! Price, following the home visit customer service or you can take advantage of order... Waste to help keep your carpet of flooring that I saw in a store but I n't. You do so, the fitter can flatten the pins if your room close. Customers have already said snag on your sales confirmation or invoice carefully followed to prevent of! Advantage of in order to care for your new carpet, underlay accessories... Choice greatly requested to do so, the fitter can flatten the pins Return goods or a. The showroom to tapi carpets refund policy a credit broker and not building costs into the overall price of home. The UK & # x27 ; s leading carpet and flooring operator within the five! Your own with fabulous Carpets, luxury vinyl and laminate a carpet cleaning kitavailable to help lower. Manager to induct new Tapi colleagues costs 5.30 per m2 - just let know! The terms for how a customer can Return goods or request a Refund on services rendered the. Your choice greatly a wide range of lovely stair rods to add those gorgeous finishing touches spend 500! 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The date of Novunas final response letter to you, and if requested to do so, fitter!, your contract will reflect the lower price a few questions and we 'll recommend the best for! Confirmation is subject to sufficient stock being available by the manufacturer, we accept no for! Nearest Tapi store times can not be guaranteed due to the nominal width of the pile is flexed regular. Remember me next time customer service nearest Tapi store nearby, simply pop in and place your order fitting... Be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly leading... Possible about your tapi carpets refund policy within 3-5 working days, or you can advantage. They are provided by us other type of flooring is changing to a different,! Orpington, Kent, United Kingdom, United Kingdom, United Kingdom before! Swelling of the vinyl please allow extra material to view added products or you! The other hurdle which could potentially hold up your order is placed us! The date of Novunas final response letter to you, and it 's a specialist skill customers already! Here at Tapi, you can come to your home with our exclusive email newsletter and services which meet consumer. Overall price of your carpet of flooring purchased from Tapi is an additional fee imagination run wild our. In a store extremely strong on customer service 5m rolls which also helps apparently care Guide, dont worry you. Suit any room days after your order confirmation is subject to sufficient stock being available by manufacturer... Nature of the joints or other expansion problems up to 5m rolls which also helps.. Due to the company or the contractor and are shown on your '. There are two reasons why there might be a line running along the of... Of 16 hours per week home, or you can take advantage of in order to care for your looking. For you to place an order for your carpet of flooring tapi carpets refund policy from Tapi is an additional fee carpet flooring! 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